Customer Service Administrator

  • Location
    Swansea, Swansea
  • Salary
    £ 18000 - £ 20000 / Year
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

To provide first class customer service and administration support, to internal and external customers, always putting the customer first. To display a positive attitude at all times and strive to use all feedback, as a benefit, to better and develop the department and organisation. To work effectively, within the Customer Support team, assisting the Customer Manager as necessary.

Key Duties:

  • Deliver a high level of customer service and administration support, constantly striving to exceed customers' expectations and deliver excellence.

  • Ensure to reply to all enquiries within 24 working hours.

  • Provide pre-sales and post-sales advice.

  • Assist with returns, repairs and replacement products administration and logistics.

  • Deal with, order processing and acknowledgements and order payments, efficiently and accurately.

  • Assist with all incoming calls as and when required - answering in a prompt, courteous, clear and enthusiastic manner.

  • Ensure all sales leads are forwarded to the relevant Sales staff / Dealer, assisting and supporting them as necessary.

  • Facebook (and other Social Media channels) to be responded to immediately.

  • Online sites - Advertise items, process orders, liaise on loan stock locations on a regular basis to seek out products for sale, controlling the operation in line with current procedure.

  • Liaise with and update the Customer Manager as necessary, on all responsibilities and projects.

  • Assist the Customer Manager as necessary, with any ad-hoc tasks.

  • Reporting and analysis of relevant data and feedback.

Key Attributes:

  • Communicates with clarity and accuracy, both internally and externally - an excellent verbal and written communicator.

  • Proactive and efficient, able to handle scheduling and logistical tasks daily.

  • Exceptional organisation skills - ability to plan and priorities daily responsibilities and projects, completing them within the required timescale.

  • The ability to work effectively, individually and as part of a team, with minimal supervision - supporting an internal multi functioning/multi-tasking Customer team.

  • Can develop positive relationships with all customers and internal/external Roland Staff.

  • Can convey correct and prompt information, with accurate and speedy data entry skills.

  • Competent using Microsoft Office (Excel, Word etc.) and Outlook

  • Personality: Enthusiastic, confident, ambitious, professional, friendly, polite.

  • Competent in producing solutions, to customer problems and to develop the team/organisation.

  • Significant and progressive experience of working in a demanding environment.

Has a drive and passion to achieve excellent results

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Jenny Jones