Customer Service Administrator Team Leader

  • Location
    Liverpool, Merseyside
  • Salary
    £12.18/Hourly
  • Job type
    Temporary contract
  • Industry
    Admin and Secretarial
  • External Reference
    ADECCOSSPPO1
  • Category
    Office and Secretarial - Administration Manager




Role Customer Service Admin Team Leader


Level: Team Leader


Contract type: Temp


Location: Liverpool


Salary: £12.18 p/h


Hours - 37.5hrs - 13:00- 21:00.


Security clearance - DBS and 3 years written refs required




Role



Supervise a team ensuring the delivery of a transaction processing service to clients. The process team Leader will have good working knowledge of the developments in their area, and an awareness of its application within past and present Sopra Steria engagement enabling them to provide a 'Go To' expertise within the overall team.



Key Responsibilities


� Lead small teams - Motivate, and develop the team and encourage communication.


� Schedule team work to required timescales and Service levels.


� Lead the planning implementation, in order to ensure the availability of required staff members


� Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.


� Identify and manage improvements within own area.


� Update and maintain data base/systems / documentation.


� Comply with regulatory requirements where applicable.


� Collect and provide statistical data/reports as required.



Essential Skills


� Able to lead small teams


� Expert understanding of relevant systems / ERP


� Highly developed user of Excel, Word, PowerPoint


� Good at internal and external communication


� Ability to manage a small budget (FTEs, overtime)


� Ability to set and achieve performance targets
















Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Joel Womsley