Customer Service Administrator

  • Location
    Tewkesbury, Gloucestershire
  • Salary
    £ 21000 - £ 22000 / Year
  • Category
    Office and Secretarial - Sales Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Do you possess excellent communication skills and the ability to multitask?

Can you remain calm under pressure and have a high level of attention to detail?

Are you an experienced order processor looking for a new and exciting challenge?

Then this could be the role for you….

We are recruiting on behalf of our fantastic client in Tewkesbury for a Customer Service Administrator/Order Processor. You will ideally have experience of working in a business to business and data entry environment, possess exceptional customer service skills and have the ability to adapt and prioritise.

Key Tasks are as follows:

  • Process sales orders

  • Communicate with customers predominantly via email on the progress of their order

  • Raise Manufacturing orders

  • Identify out-of-stock items and establish new despatch

  • Provide Quotes and estimated delivery dates on request from Customers.

  • Provide shipping information to the customer once order despatched.

  • Booking couriers for export

  • Invoicing

  • Create credit notes

  • Process requests for return of goods and update customer accordingly as well as reporting via the correct channels

  • Complete reports, daily, weekly, monthly using Excel

  • Obtain weights/dimensions/shipping quotes

  • Liaise with Finance team for approval

The Candidate:

  • Order processing

  • Positive and can-do attitude

  • Strong system processing capability and good data accuracy

  • Ability to work under pressure and remain calm

  • Strong Customer service background

  • Attention to detail

  • Good IT skills including use of databases and spreadsheets

  • Excellent interpersonal skills with an assertive and communicative style

If you would love to know more about this amazing opportunity, then please contact Gemma at Adecco today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Gemma Partridge