Customer Service Administrator

  • Location
    Wellingborough, Northamptonshire
  • Salary
    £ 20000 - £ 22000 / Year
  • Category
    Office and Secretarial - Office Assistant
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

We are actively recruiting for a customer service administrator to join our client in the Wellingborough area. They have been blessed to have had a steady workload through the pandemic, and now are looking to add to within their customer services department.

Role and Responsibilities

  • Receive and action customer enquiries and orders.

  • Proactively look to increase prices to improve the efficiencies.

  • Approve the price and delivery of orders, giving realistic lead times.

  • Proactively identify when a customer will receive products late, and try to improve incoming delivery dates (at minimal or zero extra cost) and/or inform the customer of the delay and change the due date on the system accordingly.

  • Monitor the activities of the competitors.

  • Ensure that the company meets the expectations of the customers relating to any special supply agreements.

  • Process Sample Requests.

  • Process and follow-up/resolve complaints.

  • Proactively identify when customers need to place new orders and chase them for a new order.

  • Proactively chase quotations as agreed by the Head of Sales.

  • Generate Order Progress Reports.

  • Generate and issue Quotations

Desirable personal profile:

  • Background in customer service environment.

  • Target driven to meet service levels.

  • Analytical thinker.

  • Attention to detail essential.

  • Experience of Opera ERP system an advantage.

  • Working for a small company the candidate must be flexible and prepared to do other tasks as necessary.

Please apply now and call us on 01933 277 633

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Megan Jones