Customer Service Administrator - Witham

  • Location
    Witham, Essex
  • Salary
    £ 19000 - £ 21000 / Year
  • Job type
    Permanent
  • Industry
    Admin and Secretarial
  • External Reference
    JN-052022-251790
  • Category
    Office and Secretarial - Sales Administrator

Customer Service Administrator


Location - Witham


Hours - Mon - Fri 8am - 5pm ( hour lunch)


Salary - £19000 - £21000


Free Parking



The overall responsibility of the Customer Services Administrator is to manage the process of receiving orders from allocated customers, entering them and then liaising with the customer to manage their orders and subsequent deliveries.



Responsibilities



  • To promptly and professionally handle all enquiries over the phone, via email and in person.

  • Timely and accurate processing and invoicing of customer orders including order acknowledgement, and confirmation of order details prior to delivery to each customer.

  • To ensure all external warehouses are checked on SAP to fulfil orders to their maximum potential by checking available stock if there is insufficient in the default location.

  • Ensure all order dates and times are met with each order and to communicate these requirements with the relevant departments - supply chain, planning, logistics, warehouse etc.

  • To handle order collection for allocated customers including contacting hauliers, sending paperwork etc. in a timely manner.

  • To communicate back to the customer any changes made after each order is collated but prior to despatch.

  • To ensure customer contacts and ordering/invoicing process for designated customers are maintained in SAP.

  • Understanding and ensuring allocated accounts stay within the terms and conditions of their credit facility.

  • To ensure account managers and Sales/Ingredients Directors are promptly made aware of problems arising with Key accounts and actions being taken are communicated and agreed.



If you are interested in this opportunity, please apply now and someone within the team will be in touch with more information.


Unfortunately, due to the high volume of applications, we can only contact shortlisted candidates.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rebecca Naughton