Customer Service Adviser

  • Location
    Lowestoft, Suffolk
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

We are delighted to be working on behalf of our market leading client based near to Lowestoft. Our client goes from strength to strength to in today's challenging market, and is the European market leader in their field.

If you are looking to work for a company that will invest time, money in training you, then look no further.

Out client has a wealth of benefits, including Pension. Free Parking, Vending machines, 10% discount off of products, Discounted Gym memberships, high street retailer discounts, 25 day paid annual leave, to name a few.

We are looking for motivated and highly organised people who have exceptional communication skills to provide an outstanding level of Customer Service.

The successful candidate must be able to work in a fast-paced environment to address customer questions submitted via telephone, email and digital platforms.

Our client wants to deliver a 'best in class' experience to their customers who are the heart of their business, by adding value on every interaction to ensure their customers experience a high level of professionalism at all times.

Duties to include -

  • To be the first point of contact for all customer related enquiries and tasks via phone, email and webchat

  • To ensure 'first contact resolution' with a focus on delivering an outstanding owner service where possible or hand off the task to the relevant department with all key information completed to reduce error and support an efficient turn around

  • To ensure all contacts and responses meet or exceed company specified service level agreements (SLAs)

  • To ensure that all responses are managed in line with company processes and procedures, quality and legislative requirements.

  • To work to all agreed KPI's for the role

  • To support the managers with the completion of administrative tasks and supporting performance reviews where appropriate

  • To work together collaboratively with all customers and all other departments

  • To carry out any additional tasks to support the performance of our property portfolio where required.

  • Be customer obsessed

  • Go the extra mile for the customers you serve

  • Be interested in spotting opportunities to improve the experience for the customer you serve and the business you work for

  • Be an excellent communicator who is happy to speak to the customer through any medium whether it's the phone, live chat, email, video call or face to face

  • Be a logical thinker that loves solving problems

  • Be able to keep your cool and stay balanced when faced with an angry and emotional customer

  • Be self-motivated and keen to make a difference

  • Be used to working at pace

  • Be a team player but equally happy working more as individual

This role is offered on an on-going temporary basis and could lead to a permanent post for the successful candidate.

The business operates a 7 day week between the hours on 0800-2100, You will be required to work 2 in 4 weekends and be available to cover the require shift times.

Please send your full up to date CV

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Charlotte Aldridge