Customer Service Adviser

  • Location
    Nottingham, Nottinghamshire
  • Salary
    £17,010.00/Year
  • Category
    Sales & Retail - Call Centre Assistant
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-072019-82107

Customer Service Adviser


4-6 Month contract (direct with client)


£17,010 per annum



We are currently recruiting for a number of Customer Advisers to start with our client on a Fixed Term Contract for between 4 to 6 months, offering full time hours and a salary of £17,010pa.



Role Overview:


You will be an essential part of a customer service team for a leading global retailer where your priority will be providing a fantastic customer experience helping with a variety of queries from both customers and colleagues.



Responsibilities:



  • Listening to the customer is the first step to be able to provide an excellent service and resolution

  • Problem solve, manage queries and offer solutions with a consideration to how you would want to be treated

  • Support and help colleagues as you will be the first point of contact for any of their queries



How will you do this:



  • Build relationships with the Customer Support Centre team to help each other with customer queries

  • Understand in full the services that the company offers to be able to provide the best advice

  • Be personable and treat each customer as an individual



What we're looking for:



  • Experience using computers and IT systems

  • Great communication skills, both written and verbal

  • Customer service experience of any kind

  • Ability and willingness to handle approximately 70 calls per day

  • Flexibility to work any 5 days out of 7, including Bank Holidays (working hours between 8.30am and 7.00pm)



Benefits:



  • 25 days annual leave (plus Bank Holidays)

  • Staff Discount

  • Competitive company bonus scheme

  • Part-subsidised on site parking



If you are interested in this position, please click below to apply or call the Nottingham branch on 0115 948 5780.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Sam Elliott