Customer Service Adviser (Revenue and benefits)

  • Location
    London, Greater London
  • Category
    Public Sector - Revenues & Benefits
  • Job type
    Temporary contract
  • Industry
    Public Sector
  • External Reference
    5672

JOB TITLE: Customer Service Advisor, Revenue and Benefits


LOCATION: Wandsworth


PAY RATE: £13-18 hourly paye


HOURS: MONDAY- FRIDAY, 9AM- 5PM


DURATION: 3 MONTH ASSIGNMENT (POSSIBILITY OF BEING EXTENDED)


START DATE: ASAP



Purpose of the role:



  • Deliver an excellent customer experience by providing advice and, wherever possible, resolution at the first point of contact. This includes all customer access channels including telephone, face to face, letter, email, web and SMS



Duties and responsibilities:



  • Maintains an up to date knowledge of all services and systems used in the Customer Service receptions to assist customers and resolve their enquiries.

  • Handling customer enquiries received by all customer access channels including telephone, face to face, letter, email, website, SMS or other correspondence within agreed target times and to agreed customer service and Council standards

  • To professionally deal with any frustrated, angry and abusive customers, providing a resolution to their enquiry and avoiding potential complaints




Knowledge and experience




  • Customer Service contact experience essential.

  • Ideal candidate will have local authority council tax or parking experience.

  • Must have excellent command of the English language and excellent grammar skills.

  • Must be able to multi skill.











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Emily Day