Customer Service Adviser

  • Location
    Stoke-On-Trent, Staffordshire
  • Salary
    £ 17500 - £ 18500 / Year
  • Category
    Sales & Retail - Business Development
  • Job type
  • Industry
    Sales and Retail
  • External Reference

This role in based within the call centre and the main duties will include:

  • Answering the telephone to a variety of people and either being able to deal with their enquiry or direct them to the relevant department.

  • Processing and resolving claims for debit notes.

  • Raising goods returns notes, liaising with 3rd party transport and chasing the collection and return of goods.

  • Some spreadsheet and word processing work will be required.

  • Some order input.

  • Proactive telephone marketing / telesales with customers.

  • Information gathering and distribution from contract based enquiries into the call centre.

Office hours: Working between 8.30-5pm Monday-Friday

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Nicola Jones