Customer Service Adviser - Working From Home

  • Location
    Leicester, Leicestershire
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
    Temporary contract
  • Industry
    Sales and Retail
  • External Reference

Customer Service Advisor

Temp Ongoing

Weekly paid / £10.49ph

Shift: We are a 24/7 call centre looking for people to work between 7am - 11pm including an element of weekend working

Working from Home & Leicester Office based

Our large client in utilities are looking for keen members to join their growing business. The successful candidate needs to be able to demonstrate customer centric behaviour, and understand the customer journey, and drive to deliver "above & beyond" experience.

Working as part of the Operations Support Team, reporting to a Customer Manager, you will responsible for the customer journey associated with the clients existing customers on the inbound customer service line.

The Role: You will be working closely with the Customer Service team to deliver exceptional customer service; you will find a variety of different tasks to complete daily. These will include, but are not limited to:

  • Responding to daily email traffic internal customers and clients Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.

  • Answer inbound customer service line

  • Working towards day to day KPIs

  • Following a SOPs process to support excising customers with their general enquiries

  • Ensuring that all internal work systems are updated accurately and in a timely manner.

  • Ensure appropriate charges are applied to work orders highlighting chargeable opportunities. Weekly\Monthly valuation preparation.

TO APPLY - Please apply with a up to date CV. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 72 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Paulina Nahaczewska