Customer Service Advisor (12 months FTC)

  • Location
    Morecambe, Lancashire
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Administrator

Main Purpose of the Job

We are looking for a reliable and enthusiastic person to work for our client in Heysham in their Operations Control Centre 'OCC' on a fixed term basis for a minimum of 12 months.

Contracted to 42 hours per week the successful person will work day shifts, 06:00- 18:00 on a 4 on 4 off rota. The OCC operates 24/7, 365 days a year and so you must be able to work weekends and bank holidays when scheduled as per the shift pattern.

Skills to include;

  • Administration

  • IT Literate- excel, outlook, word

  • Customer Service

  • Problem solving

  • Multi-tasking

Roles / Responsibilities:

Covering in our Operations Control Centre will include;

  • Monitoring a live booking on/off system to ensure all employees are on site and safe

  • Taking calls from employees and helping with queries

  • Monitoring the email account and completing requests from Managers

  • Booking holidays

  • Arranging cover

  • Posting vacancies

  • Adding new starters to the system

The main purpose of the company is to provide people services to their clients whatever that may be; Security, Cleaning, Industrial cleaning and other roles such as Logistics and Receptionists across a wide range of sectors, including manufacturing, retail, distribution, education, utilities and infrastructure, corporate, property management and leisure. The company delivers a local service with national expertise.

They provide people, that is what they do and they ensure that the people service they provide from all levels of the company are delivering an excellent service.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Pip Gray