Customer Service Advisor - 6 MONTH TEMP CONTRACT!

  • Location
    Slough, Berkshire
  • Salary
  • Job type
    Temporary contract
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Services

An exciting opportunity has arisen to join our prestigious client as part of their Customer Service Advisor team!

This role is a 6 month temporary contract, office-based in Slough. 37.5 hours a week over a rotating shift pattern with 2 weekends per month. There may be permanent opportunities at the end of this 6 month period for the right candidate.

Perhaps you're a recent Uni Graduate, looking for some superb commercial work experience for 6 months? Perhaps you've been working in retail for years, and are looking for a way to cross over into an office based role? Maybe you already work in a call/contact centre environment and are ready for a change of company? If you're great on the telephone, flexible, customer-focused and looking for a great opportunity then...

This could be the job for YOU!

We are looking for Customer Service Advisors who can provide professional and amazing customer service to our clients retail customers over the phone. You will be dealing with approx. 50 calls per day, and will get fantastic training and support so that you can delight the customers on every call!

So what will you be doing...?

* Providing fantastic service and support to our customers over the phone

* Advising our customers on all types of queries such as: balance enquiries, payments, internet banking, card management, using our mobile app

* Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy

* Following the correct processes to make sure our customers are safe

* Living and breathing our amazing behaviours, and being a great team player

You need to be this kind of person…

* Passionate about providing unparalleled levels of customer service and convenience

* Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow

* Able to work and learn quickly in a fast paced, fun and dynamic environment

* Care about doing a great job and exceeding expectations with the quality of what you do

Our client is FCA regulated so all candidates will be subject to credit checks and DBS checks

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Leah Parr