Customer Service Advisor

  • Location
    Basingstoke, Hampshire
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Customer Service Advisor

Location: Basingstoke

Duration: 3 Months, Potential for extension

Start Date: 20th October 2021

Pay Rate: £10.17 per hour

Adecco UK are currently recruiting for a Customer Advisor to join our prestigious transport operator client's team!

Join our Customer Service Contact Centre as a Customer Service Advisor in Basingstoke and you will recognise that customer contact is a busy and interesting place to work, dealing with a vast array of customers enquiries and complaints. Every day is different in the office

You will focus your time corresponding with customers via our Customer Relationship Management System, Live Chat, Social Media Channels and via the telephone, providing information on journeys, compensation, refunds, and handling complaints.

If you have a passion for providing our customers with an excellent customer experience, you have outstanding IT skills, excellent written and verbal communication skills, a great telephone manner and have used social media as a platform for communication, then this job could be just right for you.

Our contact centre in Basingstoke is open 24 hours a day, 7 days a week, so you will need flexibility to work varied shifts within our 12-week roster, the earliest start time would be 0600 and then latest start time for the night shift would be 2300, with an average of 37 hours worked per week.

This is an office-based role in a busy contact centre, customer contact volumes can be demanding, especially during peak periods and through times of disruption.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

To speak to a recruitment expert please contact Paige Anne Woods