Customer Service Advisor

  • Location
    Basingstoke, Hampshire
  • Salary
    £21,000.00/Year
  • Category
    Office and Secretarial - Office and Secretarial
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-032019-55481

Customer Service Representative


Permanent


Basingstoke


£21+ (depending on experience)


Working hours: 9am-5.30pm Monday-Thursday, 8am-4.30pm Friday



Our client are looking for an Experienced Customer Service Representative to join their vibrant and expanding team.



Role and responsibilities:



  • Ensure excellent Customer Service

  • Manage large amounts of incoming calls and emails

  • Strong ability to multitask in a quick paced environment

  • Up-selling/sales support

  • Customer order fulfilment

  • Problem solving/troubleshooting

  • Complaint handling

  • Process new and maintain and update existing customer database

  • General administration duties

  • Undertake product training



Person specification:



  • Good communications skills

  • Proven Customer Service skills

  • The ability to multitask

  • Able to work well within a team

  • Able to work in a fast-paced environment

  • Willing to undertake product training

  • Great attention to detail



This is a full time role, the benefits include 20 days holiday + bank holidays + 3 days shutdown at Christmas.



Please apply online at Adecco.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Holly Brown