Customer Service Advisor

  • Location
    Blackburn, Lancashire
  • Salary
  • Job type
  • Industry
    Manufacturing and Production
  • External Reference
  • Category
    Office and Secretarial - Sales Administrator

Account Manager



Monday to Friday

A wonderful secure company is looking to train a new team member into this support role. This role will suit someone who likes to be busy and problem solve

The primary function of this role is to serve customers by processing their orders, providing product and service information, suggesting information about other products and services, fulfilling customer needs, and resolving product and service problems to ensure customer satisfaction.

This role is fast paced and busy sometimes complex but always enjoyable

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

  • Assist in opening and maintaining customer accounts by recording account information and capturing specific requirements for the customer

  • Placement of orders on the system and handling of cancellations, refunds, or exchanges of products,

  • Resolving product or service problems by clarifying the customer's complaint which includes:

    • determining the cause of the problem

    • selecting and explaining the best solution to solve the problem

    • expediting correction or adjustment

    • following up with the relevant parties to ensure resolution

  • Manage a variety of incoming calls

  • Build sustainable relationships with customers through open and interactive communication

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Julie Cameron