Customer Service Advisor

  • Location
    Brierley Hill, West Midlands
  • Salary
    £ 10 - £ 10.5 / Hourly
  • Job type
    Contractor
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-062022-260214
  • Category
    Sales & Retail - Customer Contact


Excellent Role Available


Customer Service Advisors Wanted


Based in Brierley Hill


£10.00 - £10.50ph


Temporary Ongoing


Hours of work between 7am - 8pm 37.5 hours per week



Role Summary:



  • Acting as the first point of contact to both internal and external customers

  • Managing incoming telephone calls/queries to client SLA standards

  • Managing outgoing telephone calls/queries where necessary

  • Managing customer e-mails to both SLA and Quality standards.

  • Logging incoming calls and emails into incident ticketing tool

  • Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.

  • Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators

  • Maintain detailed and accurate records of actions taken to support the incidents resolution

  • Maintain clear communication lines in line with company guidelines

  • Identify major incidents and escalate where required

  • Monitor all outstanding tickets

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Shane Cole