Customer Service Advisor

  • Location
    Buckley, Flintshire
  • Salary
    £ 20000 - £ 22000 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Adecco Chester are proudly recruiting for a Customer Service Advisor for our well-established client based on Deeside Industrial Estate.

The ideal candidate will be a confident communicator who loves to speak with people - an engaging professional with a passion for customer service. You will also possess strong administrative skills. You will be joining a warm and welcoming team who will support you with your career goals!

Salary: £20,500-£22,000 p/a depending on experience.

Working Hours: Permanent, Full time. Mon-Fri 9am-5:30pm

Holidays and Benefits:

  • 20 days, rising with each year service

  • Extra holiday days for milestone service

  • Birthdays off!

  • Discounts off local gym memberships, restaurants etc.

  • Staff discount on products

  • Support with qualifications and career growth

  • Reward and Bonus schemes

  • Life assurance and pension packages

  • Team building and fun days

  • Free on-site parking

Key Responsibilities:

  • Assist and support with customer enquires via phone call and emails

  • Assisting with customer returns, raising returns and crediting customer

  • Work individually and as part of a team to deliver the best possible customer experience

  • Support with admin duties within team

  • Feedback any repeat issues or improvements to management team

  • Ensure all internal and external communications are to the highest standard

Key Experience and Skills:

  • Previous customer service experience

  • Strong communication skills and an enjoyment of speaking with others

  • Enjoys administrative tasks and highly organised with great time management skills

  • IT literate and competent in Microsoft Office package

  • Experience working in a telephony-based environment is advantageous but not essential

Please apply directly for immediate consideration - We look forward to receiving your application!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Sophie Docherty