Customer Service Advisor - Caning Town

  • Location
    London, Greater London
  • Salary
    £ 22000 - £ 24000 / Year
  • Category
    Office and Secretarial - Administrative Assistant
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Customer Service Administrator

£22,000 - £24,000

I am pleased to be able to represent my long standing client to support them in recruiting a permanent Customer Service Administrator.

The role will be working in a team to look after their large customer accounts, specifically trade and wholesale customers.

As the first point of contact for all customers , the Customer Service department is a key area of the business. As a Customer Service Advisor excellent communication skills and a positive attitude are essential to meet the needs of both internal and external customers and deliver great customer care.

Key responsibilities

Trade and Wholesale

  • Prioritise and process customer orders and requests submitted by telephone, e-mail, customers portals etc

  • Investigate and resolve customer queries / complaints in a timely manner.

  • Support the Sales Account Managers to maximise revenue opportunities.

  • Ensure product knowledge is up to date to assist customers when new coffees are released.

  • Liaise with courier companies to make bookings, arrange collections, investigate delivery issues and process claims when necessary.

  • General administration duties including, but not restricted to printing labels, filing, scanning and incoming / outgoing post.

  • Additional duties as required by the Customer Services Team Leader.

  • Previous experience using Sage 200 and/or NetSuite ERP is desirable

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Laura Woollvin