Customer Service Advisor

  • Location
    Cannock, Staffordshire
  • Salary
  • Category
    Office and Secretarial - Data Entry
  • Job type
    Temporary contract
  • Industry
    Office and Secretarial
  • External Reference

Full time Monday - Friday 8.00am - 4.00pm / 9.00am - 5.00pm. £11ph with an immediate start.

Hybrid working: a mixture of working in the office based in Etruria, Stoke on Trent and working from home. (Equipment provided) First week of training full time in the office.

Duties include

  • Acting as the first point of contact to both internal and external customers.

  • Managing customer e-mails to both SLA and Quality standards.

  • Logging emails into incident ticketing tool

  • Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.

  • Maintain detailed and accurate records of actions taken to support the incidents resolution

  • Maintain clear communication lines in line with company guidelines

  • Identify major incidents and escalate where required

  • Monitor all outstanding tickets

This role may become permanent for the right person.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Ella Crabtree