Customer Service Advisor / Case Handler

  • Location
    Solihull, West Midlands
  • Category
    Banking & Financial Services - Banking & Financial Services
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

We have an exciting opportunity for 4 Customer Service advisors to join our dynamic team. The contract initially will be for 2-3 months with the potential for extension or a possible permanent role within the company should the opportunity arise.

Do you strive to wow customers, build trust and work together? Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. We will support and guide you through your journey of delivering Award Winning Customer Service.

Here, you will be working as a PPI Customer Service Case Handler, delivering excellent support to Customers who may be owed PPI redress. You will be dealing with a variety of tasks from speaking to external and internal parties, data entry and calculations to quality checking for errors. You will be providing an amazing level of customer experience, whether that's over the phone or by email.

Do you see yourself as?

  • Highly PC literate

  • Able to build a rapport with customers

  • Confident telephone manner

  • Self-motivated

  • A problem solver with High attention to detail

The Company

BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we've exciting growth ambitions to double the size of the business by 2020 you'll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment.

Starting rates are: £8.46 P/H

Working Hours are: Monday - Friday 8:50 - 5pm

Job Type: full time temporary contract of 37.5 hours a week. This is 5 days a week, 7.5 hour days.

Call centre: 1 year (Preferred)

Customer Service: 1 year (Preferred)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Diveya Patel