Customer Service Advisor

  • Location
    Chelmsford, Essex
  • Salary
    £10.18/Hourly
  • Category
    Public Sector - Housing
  • Job type
    Temporary contract
  • Industry
    Public Sector
  • External Reference
    JN-082021-203051

Our client; a merged Housing Association is currently recruiting for a Customer Service Advisor, start ASAP, duration 6 months, hours 40 Hour Per Week , pay £10.18ph, location Chelmsford.


Role purpose;


To respond to customer enquiries via a variety of customer access channels, including: Telephone, email, liveChat, social media channels.


Duties;



  • You will be responsible for dealing with high demand customer contacts and enquiries by; telephone, email, web and other social media channels

  • You will work in a Performance Management driven culture with SMART objectives linked to the overall CSC key performance indicators, customer satisfaction and first contact resolution targets

  • You will be an ambassador for excellent customer services standards taking ownership for resolving each customer enquiry as per the agreed CSC Service Offer

  • You will ensure a high-quality service is provided to customers in line with our clients values, behaviours and corporate standards

  • To act as positive role model for other staff members, and convey the corporate standards and values at all times

  • To quickly understand customer requirements and resolve these in an efficient manner and deliver an excellent customer experience


If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact annie lindsay