Customer Service Advisor

  • Location
    Chester, Cheshire
  • Salary
    £18,200.00/Year
  • Category
    Sales & Retail - Call Centre
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-112020-152847


Our fantastic, progressive client based on Chester Business Park is recruiting for a Customer Service Advisor!


This role sits within the contact centre team and will require you to provide professional and high
quality support to clients. This support will take the form of day to-day assistance, complaints resolution and
email handling, as well as the development and implementation of operational procedures.


SUMMARY OF DUTIES
* To respond effectively to any enquiries received into the Contact Centre - predominately via telephone and email.
* Liaise with relevant departments (Sales / Finance / Project Management / Client Delivery / etc.) when required, for optimal resolution of customer queries and enhancement of product and procedural understanding
* Ensure all communications are carried out in line with the standards and procedures defined by the Head of Operations and monitored by the Contact Centre Supervisors.
* Actively participate in and contribute towards team meetings, 1-2-1s, cross training of Contact Centre tasks and training courses related to the Contact Centre.


Monday - Friday


3 months - Fixed Term Contract


£18,200 per annum plus additional bonus


Location: Chester Business Park


Please call 01244 346 674 to apply or apply with your CV to this advert.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Francesca Williams