Customer Service Advisor

  • Location
    Dewsbury, West Yorkshire
  • Salary
    £9.50/Hourly
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-052019-68137
  • Category
    Office and Secretarial - Office and Secretarial

Adecco are pleased to be working with one of the UKs leading suppliers - they are a growing, busy and successful company looking for great people to join their team.


They are looking for energetic and passionate Customer Service Advisers to join their customer contact centre in Dewsbury


Role



  • Ensuring a great customer experience is delivered at every touch point.

  • Taking calls from customers, taking Ownership of the call

  • Raising support tickets to enable tracking and resolution of the customer request

  • Investigating and resolving customer complaints then closing support ticket

  • Maintaining and updating the CRM database and customer service databases

  • Escalating inquiries to the appropriate team, when necessary

  • Checking product or service availability

  • Assisting customers with registration or account creation

  • Passing customer feedback onto the product or sales team to improve the organisation's offerings

  • Raising claims with couriers for lost or damaged packages

  • Raising refund requests

  • Process cancellations



Person Specification/Skills



  • Good Customer Service Skills

  • Ability to develop and maintain good relationships at all levels

  • Driven to deliver performance and results

  • Customer focused

  • Open minded and able to embrace and influence change

  • Excellent oral and written communication skills

  • Planning and organizing skills

  • Initiative and decisiveness


Full time - Monday - Friday


9am-5:30 pm


£9.50 ph


Temp to Perm


Please contact Nicola at Adecco for further information or apply online




If you are available immediately please apply today!


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Winecor Gordon