Customer Service Advisor EBC

  • Location
    Cheadle, Cheshire
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Customer Service Advisor

We are currently recruiting for a short term customer service advisor to work with one of our key clients in Cheadle. This position is an on-going temporary assignment for approximately 6 months with the possibility of going permanent for the right candidate. This is an excellent opportunity to work within a well established company where you will be providing quality customer service to the customers. In this role we are looking for someone with excellent customer service skills.


  • Taking incoming calls in a prompt, timely way, in accordance with client service level agreements

  • Ask open questions to understand what the customer is looking for and build rapport with the customer

  • Offer upgrades where applicable or other suitable services

  • Confirming policies with the customer and ensure this suites their requirements and negotiating with them to meet their needs

  • Working effectively and efficiently as part of a team and also individually

Candidates Must:

  • Have the ability to have a good in depth conversation and come across well & professional

  • Have excellent listening skills and be able to retain information so they can advice customers of best policies

  • Be able to work effectively under pressure and manage own workload

  • Have an excellent telephone manner

  • The role is subject to background and financial checks - no offer will be made until these have been processed

Location: Cheadle

Pay rate: £9.19 per hour plus great bonus

Variety of Shift Patterns:

  • 08:15am-20:15pm Monday to Friday (shift rota)

  • Saturdays 9am- 5:30pm ( rota basis)

If you are interested please contact me on 0161 474 7074 or by email at

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Claire Baynes