Customer Service Advisor (Glasgow)

  • Location
    Glasgow, Glasgow City
  • Salary
  • Category
    Medical & Health - Medical & Health
  • Job type
  • Industry
    Industrial and Manufacturing
  • External Reference

The Customer Service Advisor will be responsible for providing a high level of customer service to clients and health care professionals in the day-to-day management of customer service daily work flow. Adecco Dundee are looking for an experienced customer services advisor who can process orders, prescriptions and maintain a high level of communication to the highest standard. Duties include: Maintain external communication from clients and health care professionals for example, Web Orders. Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders. Register new clients. Process sample orders. Update client cutting templates as needed. Track missing parcels as needed, and manage returns / collections. Log complaints as received, and request support of the Team Leader to manage complex queries. Offer Support and advice to fellow team members. Work towards objectives in order to achieve set department KPI's an personal development objective.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Sara White