Customer Service Advisor

  • Location
    Hayes, Greater London
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Our client based in Hayes are a rapidly growing company, who are currently looking for a Customer Service Advisor to join their team.

This role is a full time position paying £7.83 per hour.

Please see job description below-

  • Supporting the team with all administrative duties

  • Answering telephones and emails both internally & externally

  • Complaints management

  • Invoicing - excess and retail job

  • Banking

  • Petty Cash - as per site procedure

  • To arrange deliveries and collections of vehicle with the relevant paperwork in place

  • Filing and cleansing of systems and data

  • Knowledge of Vehicle Manufacture approvals and portals

  • To ensure the smooth delivery and collection of vehicles

  • To check in vehicles brought into site via recovery agents or customers and to checking out vehicles when being collected by the customer

  • To achieve agreed key customer service operational performance indicators

  • To ensure claims taken and booked in are in alignment with the agreed target

  • Health & Safety Support

  • To administer cash, credit card payments and banking

  • To work together with recovery companies and loan car suppliers

  • To achieve continual improvement in the standard of customer care and to attain customer service levels

  • To effectively manage and control costs in accordance with agreed guidelines/budgets

  • To prepare reports in accordance with agreed guidelines

  • To achieve continual improvement in the standard of customer care and to attain customer service levels

  • To professionally supervise the Transport team, providing management and promoting an environment in which high productivity is encouraged and achieved

  • To have a good understanding of the Company Customer Service agreements with insurers and customers

If this sounds like a role you are interested in, please apply now!!

We look forward to hearing from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Ellie Simmonds