Customer Service Advisor

  • Location
    Hounslow, Greater London
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Banking & Financial Services - Client Services

Fantastic opportunity to work for a company based in Chiswick Business Park beautiful offices and location. Looking for a customer service advisor/KYC administrator. Monday to Friday 9.00am 5.30pm £13ph. Would suit a recent finance/law graduate. Call centre experience preferred but not essential. Experience in the financial services, card payments or credit card industry would be a bonus. Essential to have KYC knowledge and available to start immediately.

o assist Programme Administrators and Travel Managers with information or queries relating to all products.

� To assist Programme Administrators and Travel Managers with enrollment of programs and contract onboarding.

� To assist cardholders or Programme Administrators with information or queries relating to the company Portal.

� Understanding and supporting efforts including answering product and service related questions to prospects and providing all necessary information

� Applying a service oriented philosophy - respond to customers within agreed SLA, ensuring a prompt service delivery

� To ensure any non-contact tasks are completed in a timely and efficient manner

Forward any cases in a timely manner where the query cannot be resolved on the 1st contact, using 2nd level support teams

To assist the KYC analysts with day to day duties inlcuding performing administrative duties managment and performing KYC checks.

if you have the skills or experience and available immediately please apply

Adecco is an equal opportunities employer

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact elizabeth crowley-smith