Customer Service Advisor

  • Location
    Hounslow, Greater London
  • Salary
    £13.00/Hourly
  • Job type
    Contractor
  • Industry
    Financial Services
  • External Reference
    JN-072022-266802
  • Category
    Sales & Retail - Customer Service Advisor

Adecco are delighted to be working with our client a travel payment and expense management company, who are looking for two Customer Service Advisors to join their team in Chiswick. This role will be to act as first point of contact for all incoming customer related queries via calls and emails.



Customer Service Advisor


Based in Chiswick


Immediate start


Ongoing temporary role


Hourly Rate: £13 per hour


Hours: Monday - Friday 9:00- 5:30pm


Duties:



  • To assist with information or queries from customers.

  • To assist with enrollment of programs and contract on boarding.

  • Understanding and supporting efforts including answering product and service related questions to prospects and providing all necessary information

  • Applying a service oriented philosophy - respond to customers within agreed SLA, ensuring a prompt service delivery

  • To ensure any non-contact tasks are completed in a timely and efficient manner

  • Forward any cases in a timely manner where the query cannot be resolved on the 1st contact, using 2nd level support teams


Skills/Experience:



  • Experience in a similar role or industry preferred

  • Great customer service skills

  • Strong communication skills

  • Team player

  • Adaptable, tolerant and flexible to respond to different situations

  • Great attention to detail


If you think this sounds right up your street please apply and contact Adecco Chiswick

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Chelsea Shortt