Customer Service Advisor

  • Location
    Hounslow, Greater London
  • Salary
    £11.00/Hourly
  • Category
    Sales & Retail - Customer Service Executive
  • Job type
    Contractor
  • Industry
    Banking and Financial Services
  • External Reference
    JN-062021-189039

Customer Service Executive


Job Type: Temporary - Permanent


Full time: 40 hours per week


May be required to work evenings and/or occasional weekends; one late shift per week


Hourly Rate: £11.00


Permanent salary - £25000


Location: West London (Hammersmith/Chiswick)




Description


Currently recruiting on behalf of a client in the West London area that needs an experienced Customer service agent to join their team on a temporary basis however for the right candidate they will offer a permanent contract. Candidates applying for this role need to be available immediately, and fully flexible as you may be required to work evenings and occasional weekends. The ideal candidate will have previous customer service experience in the one of the following industries: Travel/Airline or card payment services


Duties



  • Delivering excellent customer service via phone or email in a friendly and professional manner

  • Assisting customers with queries regarding their product or use of the company portal

  • Provide general information to new and existing customers regarding the benefits and features of the client's products and services

  • Ensure service delivery is prompt by responding to requests or queries within 24 hours

  • Forward any queries that can't be resolved to support teams in a timely manner



Skills



  • The ability to communicate clearly and effectively both verbally and written

  • To deliver efficient and effective solutions to the satisfaction of the customer

  • The ability to getting tasks done in compliance with deadlines

  • The solving of problems in the cardholder's best interests

  • Must be able to build and maintain strong relationships across the various business environments



This vacancy is currently being handled by Adecco recruitment, any details about the client will not be disclosed unless you have been selected for interview. This role is temporary with an immediate start so may not suit a candidate that is currently on notice. Please be advised that this role is being managed by a recruitment agency, if a consultant has not been in touch in the next 7-10 working days your application has been unsuccessful.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Irene Quigley