Customer Service Advisor

  • Location
    Ipswich, Suffolk
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Customer Service Advisor

Our client a Market leading Energy Provider require an accomplished customer service advisor to join them for an exciting and interesting engagement within social media customer resolutions.

Job Title: Customer Service Advisor

Location: Ipswich

Salary: Competitive

Pay Cycle: Monthly Pay


37.5 hours per week

Rotating shift patterns; Monday- Friday between 8am-6pm

3 weeks training 9am-5pm Monday - Friday

The Role:

You will be working as part of our Customer service team. The role will involve communicating with existing customers helping to resolve any queries or complaints

Is providing fantastic Customer Service your skillset?....... then read on!

About Us...

  • As an energy services and solutions company, we put customers and colleagues at the heart of everything we do, to add value for all. We share a common purpose to help our customers live sustainably, simply and affordably!

  • Our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It's what we do best. We're proud to live our values every single day. We care. We're courageous. We collaborate with each other.

  • Lockdown has taught us that nothing is impossible, so if you want to work from home then that works for us! We'll supply all your IT equipment- you'll just need a desk, a comfortable chair and a stable, wired internet connection (10mps)

What you'll be doing…

  • You'll be responsible for solving a range of enquiries from our residential customers politely and efficiently; whether that involves dealing with a billing query or responding to a change of address .

  • You'll take ownership of each customer, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers' trust.

  • At the same time, you'll be promoting our ground breaking products such as Smart metering and Hive remote heating control, helping our customers manage their energy consumption and make savings on their bill.

  • In short, our call centre jobs offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service.

And the skills we need from you. You'll need to be digitally savvy .

  • Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers

  • Naturally you should and have fantastic communication skills both written and verbal

  • Suitable home working environment (we'll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions)

  • Reliable broadband speed of at least 10Mbps download and a similar upload speed

  • At least 1 year customer service experience

  • Excellent communication skills

  • Computer literate

  • You'll also need the confidence to escalate any issues or process improvements to the wider business areas

  • Tech Savvy - strong IT skills

It's important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Ash Miah