Customer Service Advisor

  • Location
    Ipswich, Suffolk
  • Salary
    £8.97/Hourly
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
    Contractor
  • Industry
    Sales and Retail
  • External Reference
    JN-072021-195143

Customer Service Advisors


Ipswich


£20,000


Temporary (2/3 months)


28 days paid annual leave


Pension



We are delighted to be working with our client based in the heart of Ipswich town centre.


Due to a prolonged period of sustained growth our client is looking to add to its current successful team.


We are seeking candidates how are Customer service driven, have the desire and commitment to enhance a customers journey.


Full paid training is offered with this role, so you are in very safe hands should you have limited experience.




Monday- Friday 8:30am-5:30pm



MAIN RESPONSIBILITIES



  • First point of contact for incoming customer calls

  • Supporting all customers with their order progression via telephone/email

  • Communication to customers of order status (priority orders, delays etc)

  • Respond to customer chases/queries into the Customer Service mailbox

  • Processing and reallocation of returned parcels

  • Sorting and distribution of paperwork

  • Free of charge replacement orders

  • Handling of customer complaints

  • Credit note processing and stock adjustments

  • Quotation and order management of all rush orders


All you need is to be committed, hard working and have a great telephone manor.


If interested please submit your full up to date CV to us at

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Tony Dalliday