Customer Service Advisor

  • Location
    Ipswich, Suffolk
  • Salary
    £ 18794 - £ 20411 / Year
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-092021-209089

My client based in the town centre of Ipswich are currently recruiting for customer service advisors to join their team on a permanent basis from the 1st November 2021


This will involve working evenings, Saturdays and bank holidays but there is a shift allowance to support this!


After an initial 12 week period of training in the office, you are welcome to work 2 days in the office and 3 days at home per week!


The role


-Taking between 4-8 calls per day from people with health problems, anything from a broken bone to cancer treatment and supporting them with their insurance claim eligibility


-Gathering information from the customer to see whether they will be approved or denied for a claim whilst being supportive and empathetic at all times


-Completing supporting administrative duties



The offer


-Home working up to 3 days per week


-A salary of £18,500 - £20,500 depending on experience + shift allowance


-Shift pattern provided to you at least 4 weeks in advance - 37.5 hours per week on a rota basis. Monday-Friday, Saturdays and bank holidays are included


-Career development framework that is reviewed every 6 months to support with progression opportunities along with salary increases!


-Possibility to study for a qualification (supported and paid for by our client)


What do we need from you?


-No experience required, just fantastic customer service skills, an empathetic personality and the desire to learn


-Excellent verbal and written communication skills


-IT skills


-Ability to start on the 1st November 2021


-Friendly and approachable


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Please send your CV if you are interested!


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Katherine Bleese