Customer Service Advisor

  • Location
    Leamington Spa, Warwickshire
  • Salary
    £ 19000 - £ 25000 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Inbound Call Centre

Excellent Opportunity

Customer Service Centre Operations Controller

£19,000-£25,000 depending on experience

1 year temporary assignment

With Excellent Benefits

Adecco are recruiting on behalf of an exciting and inspiring company where they investment in people's skills and knowledge is integral to their success. They ensure a supportive and inclusive working environment which is underpinned by their culture of expertise, safety and trust.

The Customer Experience team are looking to recruit an engaging and proactive Customer Service Centre Operations Controller

Key responsibilities will include:

  • Specialist team providing analytical data and recommendations to all area's of the business network

  • Analysis and implementation of both global and local changes

  • Control of specialist pricing tools eg) Formula

  • Adhoc and Regular mail merges to external customers

  • Liaison between external company's, ensuring that ALL correspondence that leaves are done so within deadlines

  • User support, problem investigation and solving

  • Dealing with enquiries over the phone

  • System Access control and set up

  • Provision and analysis of CSC Management and Customer information

  • Salesforce support via production of customer profile and Sales activity reporting

As such we would like you to have/be:

  • Excellent organisational abilities

  • Analytical / Logical thinker

  • Works well under pressure

  • Can work to tight / changing timescales

  • Flexible approach

  • Embraces new techniques / technologies

  • In depth knowledge of Calor system / processes

  • Excellent Word / Excel / Access knowledge, although further training can be provided

  • Can do attitude

If you are interested in the above role please apply or call 0121 354 2749

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Emily Willetts