Customer Service Advisor

  • Location
    Leeds, West Yorkshire
  • Salary
  • Category
    Energy - Energy
  • Job type
    Temporary contract
  • Industry
  • External Reference

Would you love to work for a UK leading Utilities company and be part of an amazing growing, busy and fast paced environment. The company has an amazing work ethos and fantastic company benefits. If you are hard working, looking for a new challenge within a majorly successful company and have the skills required then this opportunity is for you.

Customer service advisor (Planning + Dispatch)

Leeds - £11.42 per hour

Long Term Temp

Working Hours

Mon-Fri between 12-8pm OR 10-6pm

Mon - Sat (shift pattern)


� Planning and forecasting activities in a high quality and consistent manor

� Working with local area teams, both field and office based to ensure the planning applications are used efficiently

� Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load

� Following guidelines to investigate, resolve and process a high volume of customer enquiries

� Appointment planning - Scheduling engineers for appointments in relation to heating + boilers

� Providing updates and ETAs' for customers

� Delivering updates to drivers and keeping them informed of any route changes

� Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively

� Liaising with other teams when necessary

Training is provided so if you think you have the skills required then Apply now

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Laura Allen