Customer Service Advisor

  • Location
    Leyland, Lancashire
  • Salary
  • Job type
    Temporary contract
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Adecco are recruiting a Customer Service Advisor to be part of the fast-growing world-wide organisation, responsible for sales and distribution of spare parts to customers. The role is based in Leyland and pay rate is £15.01 per hour.

The role

  • Acts as the first line contact in respect of queries and requests for information from Dealers and customers.

  • Closely liaises with different departments - to promptly action and resolve dealer and Customer requests.

  • Processes new parts orders and expedite backorders.

  • Arranges special deliveries to dealers in respect of urgent requests.

  • Resolves shipment and invoice queries.

  • Liaises with suppliers to obtain part number and delivery information.

  • Maintains comprehensive records on all customers.

Experience and Qualifications

  • Excellent interpersonal skills are essential.

  • Applicants must be computer literate and knowledge of EPS would be an advantage.

  • An excellent telephone manner and written communication skills are essential.

  • Knowledge of trucks and truck parts, and experience of working in a Part Logistics environment is highly desirable.

  • Experience in a customer liaison type position is desirable, but an understanding of the need for outstanding customer service is an essential requirement.

  • Customer service or business related NVQ is desirable.

  • Other EU language is an advantage or the ability to understand requests submitted in other languages.


Rota basis

8am - 4.10pm Monday - Thursday, 8am - 3.40pm Friday

9.25am - 5.30pm Monday - Thursday, 9.30am - 5.30pm Friday

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Claire Turner