Customer Service Advisor

New
  • Location
    Leyland, Lancashire
  • Salary
    £15.01/Hourly
  • Job type
    Temporary contract
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-032022-242598
  • Category
    Sales & Retail - Customer Service Advisor

Adecco are recruiting a Customer Service Advisor to be part of the fast-growing world-wide organisation, responsible for sales and distribution of spare parts to customers. The role is based in Leyland and pay rate is £15.01 per hour.


The role



  • Acts as the first line contact in respect of queries and requests for information from Dealers and customers.

  • Closely liaises with different departments - to promptly action and resolve dealer and Customer requests.

  • Processes new parts orders and expedite backorders.

  • Arranges special deliveries to dealers in respect of urgent requests.

  • Resolves shipment and invoice queries.

  • Liaises with suppliers to obtain part number and delivery information.

  • Maintains comprehensive records on all customers.



Experience and Qualifications



  • Excellent interpersonal skills are essential.

  • Applicants must be computer literate and knowledge of EPS would be an advantage.

  • An excellent telephone manner and written communication skills are essential.

  • Knowledge of trucks and truck parts, and experience of working in a Part Logistics environment is highly desirable.

  • Experience in a customer liaison type position is desirable, but an understanding of the need for outstanding customer service is an essential requirement.

  • Customer service or business related NVQ is desirable.

  • Other EU language is an advantage or the ability to understand requests submitted in other languages.




Hours


Rota basis


8am - 4.10pm Monday - Thursday, 8am - 3.40pm Friday


9.25am - 5.30pm Monday - Thursday, 9.30am - 5.30pm Friday











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Claire Turner