Customer Service Advisor

  • Location
    Liverpool, Merseyside
  • Salary
    £ 18000 - £ 18278 / Year
  • Job type
  • Industry
  • External Reference
  • Category
    Sales & Retail - Call Centre

As a Customer Service Advisor you will be the first point of contact for our customers. Main duties would involve placing and answering calls (no sales or cold calling) and capturing all the relevant information efficiently and accurately, whilst providing an excellent customer experience.

This is a great opportunity for someone who loves speaking to people and got customer service experience from various backgrounds.

The Role:

  • Permanent Role to start 17.01.2022 or later

  • Hybrid Working - 50% at home and 50% in Liverpool City Centre - IT equipment provided

  • Phone based role taking calls - must enjoy speaking to people on the phone

  • Dealing with basic Customer enquiries, validating and recording information

  • Working hours are 5 days in 7 on a rota given 4 weeks in advance

  • Full-time (37 hours) and part-time (15-25 hours) roles available

  • Early, middle and late shifts

  • Operating hours: Mon-Sat 9am-8pm; Sundays 9am- 6pm

  • Weekends - able to work 1 weekend in 3

  • Excellent training and development

Experience, Skills, and Attributes

  • Excellent Communications & Customer Service Skills with people at all levels

  • Ideally previous experience within a telephone-based environment

  • Professional approach at all times

  • Great written, oral, and interpersonal skills

  • Enjoy a fast-paced environment

  • Ability to work on own initiative

  • Attention to detail - crucial

Please apply to this advert if you feel you have the skills and experience!

Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco is an equal opportunities employee

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Anna Zygler