Customer Service Advisor

  • Location
    London, Greater London
  • Salary
    £15.60/Hourly
  • Job type
    Contractor
  • Industry
    Call Centre and Customer Service
  • External Reference
    5949
  • Category
    Public Sector - Public Sector Administration

Customer Service Officer


Hybrid working (office and remote)


3 month initial assignment


36 hours a week


ASAP Start


£15.60 hourly paye



PURPOSE OF ROLE:



  • To provide an efficient and timely service to customers with service requests and direct them to their required services when necessary

  • To facilitate and promote the use of online services to West London residents.

  • To provide an appropriate level of support to customers, that enables them to self-serve.

  • To provide a comprehensive, high-quality, in-depth enquiry, information, and advice service for contacts where self-serve is not an available option, over the phone, via email or other social media.

  • Provide a level of face-to-face service as and when the Client requires.



Main Skills:



  • Call Centre experience and ability to deal with Housing Repairs enquiries.

  • Able to maintain composure and deliver a professional service when customers become difficult, abusive, or distressed.

  • Demonstrates excellent customer care skills by seeking to understand the needs of customers and building rapport.

  • Ability to work as part of a team.

  • Communicates effectively face to face using clear, plain English, in order to respond to written customer enquiries.

  • Ability to maintain, update and interrogate computerised records, quickly and accurately.

  • Good keyboard skills, understanding and knowledge of how to use a computer majorly internet

  • Minimum of one year's proven experience of a customer services environment











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Rebecca Evans