Customer Service Officer
Hybrid working (office and remote)
3 month initial assignment
36 hours a week
ASAP Start
£15.60 hourly paye
PURPOSE OF ROLE:
- To provide an efficient and timely service to customers with service requests and direct them to their required services when necessary
- To facilitate and promote the use of online services to West London residents.
- To provide an appropriate level of support to customers, that enables them to self-serve.
- To provide a comprehensive, high-quality, in-depth enquiry, information, and advice service for contacts where self-serve is not an available option, over the phone, via email or other social media.
- Provide a level of face-to-face service as and when the Client requires.
Main Skills:
- Call Centre experience and ability to deal with Housing Repairs enquiries.
- Able to maintain composure and deliver a professional service when customers become difficult, abusive, or distressed.
- Demonstrates excellent customer care skills by seeking to understand the needs of customers and building rapport.
- Ability to work as part of a team.
- Communicates effectively face to face using clear, plain English, in order to respond to written customer enquiries.
- Ability to maintain, update and interrogate computerised records, quickly and accurately.
- Good keyboard skills, understanding and knowledge of how to use a computer majorly internet
- Minimum of one year's proven experience of a customer services environment
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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To speak to a recruitment expert please contact
Rebecca Evans