Customer Service Advisor

  • Location
    Lowestoft, Suffolk
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Adecco are proud to representing a fantastic client based in Lowestoft in their recruitment of multiple Customer Service Agents to join a department who look after all of the owners of the properties that are managed by our client. They are the largest manager of holiday rental properties in Europe and are continually growing to support the growth in UK holidays! Our client provide full training so no previous experience is necessary!

What is the role?

The role is supporting the homeowners throughout their journey, this could be anything from supporting with payments to advising on how to increase their bookings year on year in line with the current market.

The role is simply, talking to people and building relationships with the customers. You can have anything from a simple query to a more complex query where you will need to spend more time on it and navigate different systems. Our client love the queries to be solved on the first contact to make a great experience for each owner, so problem solving is key!

What do we need from you?

  • Great communication skills

  • Background in customer service of any form

  • Confidence in problem solving

  • Great IT skills

  • A passion for holidays is definitely advantageous

  • Personality is key!

What is the offer?

  • £18,500 per annum with an annual bonus

  • Working 35 hours per week, including alternate weekends

  • Free parking

  • Free Gregg's sausage roll monthly!

  • Fantastic facilities

  • Perks including discounts on holidays, shops and gyms

  • Full training provided!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Katherine Bleese