CUSTOMER SERVICE ADVISOR Maidenhead

  • Location
    Maidenhead, Berkshire
  • Salary
    £11.50/Hourly
  • Category
    Office and Secretarial - Administrator
  • Job type
    Contractor
  • Industry
    Office and Secretarial
  • External Reference
    1128

Adecco are currently recruiting for a customer service advisor to be based in Maidenhead


Duties


The hours for this role are Monday to Friday - Rotational between 08:00 - 17:00 Pay rate = £11.50


Ensure that at all times the UK business delivers Customer Service excellence 100% compliant with all policies and procedures. Support Head of Business Operations and wider Commercial team.



  • Have good understanding of Customer Service processes and procedures

  • Receiving and processing incoming customer telephone calls, orders and queries

  • Seek to improve processes & ensure compliance of existing procedures

  • Ideally a good knowledge of overall SAP Sales & Distribution model which will include ownership of SAP Master Data but this is not essential

  • Support and work with finance and quality departments

  • Process Product Technical complaints, adverse events and medical information calls



  • All Creation of new customer accounts ensuring all financial controls are adhered to.

  • Support and liaise with accounts team, credit checking.

  • Ensure quality compliance during new account processing, from setting up new account - delivery of product.

  • Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required).



Other Information



  • Strong Customer Focus

  • Demonstrate Confidence and professionalism at all times

  • Team Player

  • Collaborative

  • Excellent problem solving skills

  • Be open to learning new skills to deputise the Head of Business Operations

  • Reliable and flexible working is vital during Key flu season

  • Demonstrate good knowledge of SAP and problem solving



Skills


Key Performance Indicators



  • Accuracy of order processing

  • Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor

  • 100% Compliant with all policies and procedures

  • Number of customer complaints



Education and Experience



  • Educated to A level or equivalent * Excellent Administration skills * Minimum six months experience of working in a Customer Service telephone role, preferably both inbound and outbound calling. * Proven track record of building relationships with customers * Excellent SAP skills. Sales and Distribution model would be of an advantage * Strong attention to detail * Personable with a good telephone manner and excellent communication skills * Able to build and maintain business relationships and manage stakeholders expectations * Good organisational skills, able to prioritise and manage workload well


Based in Liverpool - £11.50 per hour bill rate Will need to be in the office 2 days a week in June and then 5 days a week from July. The worker cannot take any holiday in Sept or Oct as it is a very busy time for the business











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy












To speak to a recruitment expert please contact andrea redmond