Customer Service Advisor

  • Location
    Manchester, Manchester
  • Salary
    £8.91/Hourly
  • Category
    Public Sector - Local Government Administration
  • Job type
    Temporary contract
  • Industry
    Public Sector
  • External Reference
    UC/APRIL


Job role:


Inbound customer service advisor. Located in Manchester


We are looking for motivated individuals, who are flexible between the working hours of 8am and 6pm Monday to Friday. This is a full time position.


Role purpose:


To achieve first time call resolution on every call and promote a positive customer experience. Formally reports to the Team Performance Manager and responsible to the Team Specialist for technical queries, escalations and job coaching.



MAIN DUTIES INCLUDE:



To achieve first time call resolution on every call



  • To be able to empathise with our callers, maintaining professionalism at all times.

  • Take ownership of callers enquiries

  • Ability to capture all personal information correctly.

  • Adhere to client's internal procedures

  • To ensure all key performance indicators are met

  • To adhere to company policies and procedures

  • Strong aptitude for learning/using IT packages and databases

  • To share best practice at all times

  • Always be professional, courteous and helpful

  • Respectful to others

  • Encouraging innovation and process improvement



Skills & knowledge:


Essential:



  • Communication skills - the role requires communication mainly via telephone. Therefore it is essential that the applicant has excellent skills in communicating.

  • Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional.

  • Empathy

  • Ability to listen

  • Accuracy

  • Eye for detail

  • Data entry skills



Desirable:



  • Knowledge of data protection

  • Understanding of the authorities processes

  • Knowledge of services and support groups



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Valerie McGowan