Customer Service Advisor

  • Location
    Manchester, Manchester
  • Salary
  • Category
    Sales & Retail - Inbound Call Centre
  • Job type
    Temporary contract
  • Industry
    Sales and Retail
  • External Reference

Job Title: Customer Service Advisor

Duration: initial 3 months

Location: Manchester City centre (office based)

Interviews: Video Interviews

Start: October 11th

Salary: £14.00 ph

35 hours per week

Shift pattern: Mon - Friday 09:00 - 17:00

Our Manchester based client requires accomplished customer service advisors to join them for an exciting and interesting engagement.

The Role:

You will be working as part of our strong front-line team, solving customer problems (full training provided) If you can bring customer service experience at any level, we are offering a brilliant opportunity to join the award winning team, learning industry recognised customer first approach.

  • Answer inbound customer service line

  • Providing customers to up to date and accurate information on existing and new products

  • Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.

  • Responding to daily email traffic internal customers and clients

  • Working towards day to day KPIs

  • Following a clear process's to support existing customers with their general enquiries

  • Ensuring that all internal work systems are updated accurately and in a timely manner.

Key Skills & Experience:

  • Customer service experience either over the phone or face to face

  • Confident building report with customers

  • Excellent communication skills

  • Ability to multitask and prioritise

  • Passion, energy & enthusiasm

  • The ability & desire to work in a fast-paced environment

  • Strong IT Skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Joel Womsley