Customer Service Advisor

  • Location
    Manchester, Manchester
  • Salary
    £14.00/Hourly
  • Category
    Sales & Retail - Inbound Call Centre
  • Job type
    Temporary contract
  • Industry
    Sales and Retail
  • External Reference
    ADECCOCOBM1

Job Title: Customer Service Advisor


Duration: initial 3 months


Location: Manchester City centre (office based)


Interviews: Video Interviews


Start: October 11th


Salary: £14.00 ph


35 hours per week


Shift pattern: Mon - Friday 09:00 - 17:00



Our Manchester based client requires accomplished customer service advisors to join them for an exciting and interesting engagement.


The Role:


You will be working as part of our strong front-line team, solving customer problems (full training provided) If you can bring customer service experience at any level, we are offering a brilliant opportunity to join the award winning team, learning industry recognised customer first approach.



  • Answer inbound customer service line

  • Providing customers to up to date and accurate information on existing and new products

  • Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.

  • Responding to daily email traffic internal customers and clients

  • Working towards day to day KPIs

  • Following a clear process's to support existing customers with their general enquiries

  • Ensuring that all internal work systems are updated accurately and in a timely manner.


Key Skills & Experience:



  • Customer service experience either over the phone or face to face

  • Confident building report with customers

  • Excellent communication skills

  • Ability to multitask and prioritise

  • Passion, energy & enthusiasm

  • The ability & desire to work in a fast-paced environment

  • Strong IT Skills











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Joel Womsley