Customer Service Advisor (Outbound calls)

  • Location
    Hatfield, Hertfordshire
  • Salary
    £21,000.00/Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-012019-46747
  • Category
    Sales & Retail - Outbound Call Centre

Job Title: Customer Service Advisor (Outbound calls)


Location: Hatfield, Hertfordshire


Salary: £21,000 per annum with 25 days Holidays + bank holidays, Bonus, on site Parking, Gym membership, Discount on food, Pension


Working Hours: Mon - Friday 9.00am - 5.00pm, 10am - 6pm or 12pm - 8pm (Friday finish latest by 6pm)


Our client has been awarded 'Sunday Times 25 Best Big Companies to Work For'. We are looking for a positive and enthusiastic person to join their team in Hatfield, Our ideal candidate will have the ability to balance exceptional customer service and communication skills in a face-paced environment, working in a challenging yet fun outbound calling team.


Responsibilities



  • Interacting and communicating with customers to ensure retention targets are achieved, actively promoting the benefits and seeking ways to improve their experience.

  • Ensuring processes and systems are in place to record results and communicate these results on a monthly basis to your Line Manager.

  • Service calls to customers who have either recently left or who are due to leave to try and re-engage with them.

  • Contacting customers who have missed payments to re-establish payment terms.

  • To inform customers of different services/packages that are available to them.

  • Working in a team of consultants who will also be calling customers and working towards team KPI's.

  • Ensuring processes and systems are in place to record results and communicate these results on a monthly basis to your Line Manager.


Skills



  • Excellent Customer Service skills

  • Good written communication skills

  • Good Knowledge of Microsoft Packages

  • Team player


Desirable



  • Experience of outbound calling - high volume

  • Involvement in a fast-paced work environment


Benefits:



  • Free gym membership for yourself

  • 25 days Holidays + Bank Holidays

  • Free On site Parking

  • Pension


If you enjoy working on the telephone, talking to people and have previously worked towards KPI's) this could be the role for you.


Please apply to this advert or call Sam on 01707387990


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Farah Qadri