Customer Service Advisor

  • Location
    Peterborough, Cambridgeshire
  • Salary
    £ 19062 - £ 19500 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Work as a customer service advisor for a unique, creative company with great opportunities for growth and progression! Our client are seeking people with a passion for people and customer service, and who want to work for a friendly and expanding company who invest in their employees' future!

Main duties include:

  • To place customer orders and resolve customer enquiries, by telephone and email

  • Handle any customer service queries to satisfaction.

  • Identify and maximize sales opportunities through cross selling and up selling through a sale-by-service approach.

  • Maintain knowledge on products, procedures and policies so a consistent high level of service can be provided to customers across all shifts.

  • Identify, resolve, and record customer complaints.

  • Working as part of a team to achieve individual and department KPI's and SLA's.

Hours are on a set shift pattern. We have five different shifts available, ranging from morning, afternoon and evening shifts. All shifts are five days per week and include some weekend working.

Salary ranges from £19,062 to £19,500pa.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Joanna Warner