Customer Service Advisor-Preston

  • Location
    Preston, Lancashire
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Office and Secretarial

This is an amazing opportunity to join a brilliant growing company as a Customer Service Advisor. You will be responsible for providing a high level of customer service to clients and healthcare professionals in the day-to-day management of customer service daily workflow.

Location: Preston, Ashton

Salary: £19,942pa

Start: ASAP

Benefits: Annual pay reviews, amazing pension contribution (2% employee and 6% employer), reward recognition platform, life insurance (10x salary) and some other amazing benefits.

One-off bonus of £1000 will be paid to new starters upon successful completion of their probation period.

Key responsibilities:

  • Manage inbound and outbound calls and e-mails for clients and healthcare professionals

  • Sort and process incoming prescriptions and the management of EPS to create and complete client orders

  • Maintain external communication from clients and healthcare professionals for example, Web Orders, My Pen and Caring

  • Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders

  • Register new clients

  • Process sample orders

  • Update client cutting templates as needed

  • Track missing parcels as needed, and manage returns / collections

  • Log complaints as received, and request support of the Team Leader to manage complex queries

  • Offer support and advice to fellow team members


  • Excellent customer service skills

  • Excellent telephone manner

  • Self-motivated with the determination to succeed

  • The ability to multi-task in a high-volume environment

  • Proactively collaborate with others

  • Organised and good at managing priorities

  • Positive energy

  • Clear and concise communicator with effective questioning skills and active listening skills

  • Team player

  • The ability to communicate to customers across a variety of platforms

  • Passion and desire for providing exceptional customer service and going the "extra mile"

  • Show compassion and empathy

  • Operate in an ethical manner

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Malgorzata Noga