Customer Service Advisor

  • Location
    Princes Risborough, Buckinghamshire
  • Salary
    £ 23000 - £ 25000 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Office and Secretarial

Our client based in Princes Risborough, is an iconic brand with a passion for design and have been around for over 100 years. They are looking to recruit a Customer Service Advisor to join their small and friendly team and to provide a professional service to their retail customers. You will be responsible for responding to a high volume of calls and answering to email enquiries.

Other duties will include:

  • Liaison with internal teams including sales, manufacturing, production, and logistics

  • Managing customer orders from creation through to assisting to facilitate on time delivery

  • Logging, assessing and solving service issues, raising RMA/Replacement orders when required

  • Covering Reception in the absence of the Showroom Host

  • Dealing with complaints in a professional manner and to a satisfactory conclusion

  • Log issues into CRM and update constantly and consistently so we have full detail of every issue that arises

The ideal candidate will have exceptional customer service skills, be personable and friendly and confident speaking on the phone. You must be able to work well under pressure and enjoy working within a fast paced environment.

The core hours are Monday to Friday, between 8am - 6pm and work on a rota basis. 37.5 hours a week in total.

In return, my client offers a benefits package which includes 22 days holiday plus bank holidays, free onsite parking and pension scheme. There is also the option, once fully trained, to work 2 days from home.

Due to the location of my client, you must be able to drive and have your own transport.

If you would like to find out more information about this exciting role, please contact Adecco Aylesbury or apply via this job site!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Madison Saw