Customer Service Advisor

  • Location
    Redhill, Surrey
  • Salary
    £ 21000 - £ 23000 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Office Assistant

Customer Service Advisor

Hybrid working

Are you looking for a customer service role that is rewarding and offers a real sense of achievement? Or maybe to move your customer service skills into an office environment for the first time? Keep reading as this may be the job for you!

Why apply for this role?

You will be fully trained to be more than just a friendly voice to answer their questions. This role is so rewarding as you are able to assist a customer with a simple query or be required to handle a more complex situation, whilst protecting their information through data protection guidelines.

This is a varied and interactive role where no two days are the same. You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader.

What you'll be doing

  • Respond to customer queries by telephone and in writing

  • Dealing with general customer enquiries

  • Changing customer names and addresses, taking payments

  • Liaise with other areas of the business

  • To ensure all customer related data is accurately recorded and always factual in line with GDPR.

  • To show a positive attitude to all team members by being loyal and fully committed to team objectives.

What we're looking for

  • A team player, whilst also being able to work autonomously

  • Strong interpersonal skills and an excellent telephone manner

  • Positive and enthusiastic approach

  • GCSE or equivalent in Maths and English at grades A-C

What's in it for you?

A wide range of benefits available which include:

  • £500 payment to you each year towards your flexible benefit allowance

  • 25 days holiday per annum, plus bank holidays.

  • Generous Pension contribution

  • Private medical insurance and other insurance products

  • Enhanced family friendly policies

  • Childcare vouchers

  • Discounts on high street brands

  • Local retail discounts

  • Quarterly bonus

Interested in hearing more? Please apply and we will call you with the details.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Louise Sales