Customer Service Advisor

  • Location
    Rotherham, South Yorkshire
  • Salary
  • Job type
    Temporary contract
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Administrator

Customer Service Advisor

An excellent opportunity has arisen for a Customer Service Advisor to join a leading Manufacturing organisation based in Rotherham.

Joining a friendly and supportive organisation who offer a highly competitive benefits package and real opportunities for career progression and development, the Customer Service Advisor will be a main internal contact for the company's UK customer base.

The role will involve providing excellent service and sales support to all customers both internal and external at all levels in order to support the increase of sales and profitability.

The successful candidate will have previous administration experience, outstanding communication skills, strong IT Literacy and be able to develop customer relationships through excellent customer service.

Our client is happy to consider candidates on a Permanent or Temporary to Permanent basis.

Key Duties and Responsibilities will include:

� Handling telephone and email enquiries

� Accurate order entry

� Coordinate with internal and external stakeholders including the Distribution Centre, the Transport Company and Account Managers to ensure efficient delivery to customers.

� Ensure accurate and timely input of promotions, prices and discounts into ERP systems.

� Accurate and timely maintenance of customer account records within the criteria set out by the company.

� Timely handling of customer returns and technical claims

� Timely investigation of invoice queries and creation of credit or debit notes to rectify these queries

� Ensure that all customers both internal and external are kept up-to-date and informed of any necessary information related to their customer accounts.

� Proactive communication of delivery delays and product alternatives

� Proactive communication of new products to customers

� General administrative duties as required to fulfil the role

Working Hours:

Monday to Thursday 08:30am to 16:30pm and Friday 08:30am to 16:00pm (37 Hours)


25 days holiday + statutory days

Opportunity to achieve an annual bonus of up to 10% of annual salary

Competitive company pension scheme

Westfield Health

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Makylea Savage