Customer Service Advisor ( Settlement Administrator)

  • Location
    Northampton, Northamptonshire
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    2306
  • Category
    Sales & Retail - Contact Centre

Customer Service Administrator


Our client a Market leading Energy Provider require an accomplished customer service advisor to join them for an exciting and interesting engagement within social media customer resolutions.



Job Title: Customer Service Administrator


Location: Northampton


Salary: Competitive


Pay Cycle: Monthly Pay



Hours:


37.5 hours per week


Rotating shift patterns; Monday- Friday between 8am-6pm


3 weeks training 9am-5pm Monday - Friday



The Role:


As a customer service adminisitator in our billing team you will use your detective skills to investigate, identify and resovle customer queires whilst delivering and exepctional service, you will deal with invoice queires and ensure you are accurately entering information correctly. You will use your problem solving skills to investige and resolve errors, taking ownership to ensure all parties are kept up to date



Is providing fantastic Customer Service your skillset?....... then read on!


About Us...



  • As an energy services and solutions company, we put customers and colleagues at the heart of everything we do, to add value for all. We share a common purpose to help our customers live sustainably, simply and affordably!

  • Our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It's what we do best. We're proud to live our values every single day. We care. We're courageous. We collaborate with each other.



  • Lockdown has taught us that nothing is impossible, so if you want to work from home then that works for us! We'll supply all your IT equipment- you'll just need a desk, a comfortable chair and a stable, wired internet connection (10mps)



And the skills we need from you. You'll need to be digitally savvy .



  • Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers

  • Naturally you should and have fantastic communication skills both written and verbal

  • Suitable home working environment (we'll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions)

  • Reliable broadband speed of at least 10Mbps download and a similar upload speed

  • At least 1 year customer service experience

  • Excellent communication skills

  • Computer literate

  • You'll also need the confidence to escalate any issues or process improvements to the wider business areas

  • Tech Savvy - strong IT skills



It's important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy










To speak to a recruitment expert please contact Ash Miah