Customer Service Advisor

  • Location
    Sheffield, South Yorkshire
  • Salary
    £9.51/Hourly
  • Job type
    Contractor
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-042022-244508
  • Category
    Sales & Retail - Call Centre Assistant

Adecco are proud to be working with one of the UKs leading travel operators based in the heart of Sheffield to expand their busy customer service team.


As a Customer Relations Advisor, you will be responsible for resolving queries and complaints to the highest standards and providing exceptional customer service; using the principles of empathy, ownership and action to deliver customer interactions to the highest standard.



The role will include:


* investigating and resolving customer enquiries and complaints


* Handling a high volume of inbound call traffic


* Responding to enquiries and complaints through email


* Using IT systems to log and track information



What we need from you


- Proven experience in a customer facing role, either face-to-face or phone based


- Ability to stay calm under pressure


- Great communication skills on the phone and in writing


- A good level of IT ability and confident in learning new systems


- A passion for delivering excellent customer service.


- A thorough approach with strong attention to detail.



The Details:


- Start dates as soon as possible


- £9.52 per hour


- Initial 12-week temp contract, with permanent opportunities after 3 months


- 37.5 hour work week, covering a 7 day rota Monday to Friday between 0800-2100 and weekends 0800 - 2300


- Working 100% from the office



Benefits


- Subsidised local parking


- Significant discounts on local and national public transport


- Up to 5 weeks holiday (plus Public Holidays)


- Discounts at a variety of UK retailers


- Working in the heart of the town in a newly fitted office











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy












To speak to a recruitment expert please contact Michelle Henson