Customer Service Advisor

  • Location
    Sheffield, South Yorkshire
  • Salary
    £17,678.57/Year
  • Category
    Office and Secretarial - Administrator
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-092020-140611

Our client is looking for six Customer Service Advisors to join their team on a permanent basis. They are looking for candidates with a passion to provide outstanding customer service.


Your role will include:



  • Process referrals and other product related administration within agreed SLAs.

  • Co-ordinate appointments in the bespoke diary management system within agreed SLAs.

  • Prepare and send correspondence to clients and their employees regarding their appointment details within 24 hours of making the appointment.

  • Update clients regarding appointments, cancellations and queries, within agreed SLAs.

  • Despatch reports to clients and their employees on receipt of files

  • Send or scan necessary files prior to attendance at appointments.

  • Update client details on the the clients database, as instructed by the Account Manager.

  • Liaise with the Account Manager regarding client and employee queries.

  • Make efficient use of the business management system.

  • General Administration within the Customer Service department.

  • Answering and triaging inbound telephone calls within agreed timescales.

  • All voicemails to be responded to within 2 hours

  • Perform general office duties such as typing, operating office machines, and sorting mail.

  • Perform reception duties periodically as required and as per the agreed rota.


Benefits include:


Pension scheme 4% employee and 5% employer EAP ( Employee Assistance programme)


Voluntary health cashplan Access to a Company benefits and discount portal.


Car parking


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Danielle Robson